Resume

Special Skills

  • Persuasive Writing & Content Development: Develop website content and marketing materials to facilitate growth and development.

  • Corporate Communications: Draft interactive internal communications across multiple platforms for the implementation of company strategy, brand, and standards.

  • Content Strategy and Development: Develop engaging content and marketing materials to facilitate company growth and development.

  • Project Management: Develop and execute global communication plans, change management initiatives, industry event coverage plans, speaking engagements for C-level executives.

Career Experience

Prestigiacomo Consulting , Austin, TX 2023–Present

I consult with a variety of clients on their employee communication challenges and find unique, tailored solutions to meet their needs.

CHANGE.ORG, Austin, TX – Head of Employee Communications 2022–2023

  • Develop, own and execute a clear and consistent employee communications system across multiple channels including but not limited to company wide email communications, weekly all team calls, Slack, and Confluence that supports Change.org’s global operations and keeps employees informed and focused on our mission.

    • Increased employee engagement and trust in leadership and awareness of corporate strategy year over year by launching successful content strategies around Corporate Values launch, new Movement Leader Strategy, and more

    • Increased senior leadership visibility of employee sentiment and engagement by reviving monthly Engagement Surveys; developed strategy, implementation and reporting to various audiences (c-suite, leadership team, managers, all company)

    • Led the communications launch of Change.org's Operating Principles, as well as the final pieces of co-creation that included collectively defining the behaviors of the Operating Principles via interactive staff workshops. The project was a resounding success, as the organization references the Operating Principles regularly in daily conversation. Also helped embed the OPs across the employee lifecycle (prospective employees via Careers @ Change.org, new employee onboarding, employee engagement surveys, recognition programs and within performance management).

    • Improved thought leadership for former CEO by launching internal/external Changemakers Interview series, where CEO interviewed passionate activists using the platform for change; had a 90% employee satisfaction rate from employees

    • Led the implementation of a CEO Listening Tour that gathered employee sentiment from around the organization and then synthesized it into a robust Action Plan around culture and strategy

    • Built new two-way communication vehicles, including frequent departmental and all-company Q&A sessions

SOLARWINDS, Austin, TX – Internal Communications Lead 2021–2022

  • Led and drove two-way employee engagement strategy by creating and executing media-rich communications for all internal communication channels, such as employee town halls, AMAs, blogs, MS Teams, newsletters, etc.

    • Created a consistent narrative, including vision and strategy, for employees by developing and executing executive messaging and maintaining communications channels, such as an employee town hall, AMAs, blogs, etc.

    • Increased trust in leadership for Product and Engineering executive leadership team with consistent strategic communications plan, including organizational announcements and messaging

    • Stood up new executive communications programs to mobilize the team behind mission and strategy for Product and global leadership

    • Operationalized editorial calendar and content strategy process to add structure and rigor to content delivery

INDEED, Austin, TX – Internal Communications Manager 2019–Present

Responsible for creating and executing a compelling content and platform strategy that drives adoption across internal communication platforms to engage 10,000+ employees. Improve current employee channels and launch new internal communications platforms.

  • Sourced and rebranded company’s new employee intranet and led a cross-functional team to transition platforms, increasing engagement by 25%.

  • Create and execute a content strategy for all internal communication channels that emphasizes two-way engagement with employees, media-rich content that drives user engagement, and access to leadership.

  • Created team’s first editorial calendar and oversaw implementation across other cross-functional teams ensuring a good mix of content, as well as a good use of mediums (copy, video, social postings, etc.) to best engage employees.

  • Launched successful content strategies around Indeed’s 15th Anniversary (created the most commented and shared social posts ever), Corporate Values launch (raised employee understanding of values by 10%), intranet launch (have steadily increased visits and % of active users since launch), and more.

  • Lead the team in winning Igloo Software’s Trailblazer Award for Digital Workplaces by ranking in the top 15% of all digital workplaces by aggressively doubling down on our technical roadmap and transforming our homepage.  

  • Created a new intern position for the team and managed intern’s daily responsibilities, ensuring role aligned and contributed to success of the team.

BLUE PRISM, Austin, TX – Internal Communications Manager                                                                   2018–present

Created a global internal communications function for the market leader in Robotic Process Automation (RPA). Developed and implemented internal communications strategy, managed internal communication channels, and advised on internal communications globally.

  • Supported company’s brand and ensured that people are kept informed and motivated by a variety of communication channels (intranet, email, newsletters, social media, etc.).

  • Sourced and implemented the company’s first-ever employee digital destination and created a steering committee to maintain and measure success.

  • Created and managed corporate communications initiatives such as weekly e-newsletter (60–80% average open rate), intranet, all-hands meetings, and other communications using effective project management skills.

  • Lead and managed change communication initiatives, in a way that supported, built and harnessed the Blue Prism

IBM, New York, NY – Senior Communications Advisor                                                                                  2016–2018

Delivers quality executive and internal communications in a dynamic workforce enablement communications role for the $13.7B Cloud business unit, focusing on employee engagement, culture work and change management.

  • Enable IBMers to be brand ambassadors for IBM Cloud by telling an integrated story around cloud that uniquely positions the company for leadership in the industry. Enable and educate employees through signature moments, such as, key technological announcements, data center launches, marquee sponsorships and partnerships, and premier conferences like World of Watson and InterConnect.

  • Partners and implements global executive communications and content strategy for VP of IBM Cloud Marketing on executive communications regarding the Cloud marketing organization by identifying target IBMer audiences, messaging, culture-building, creating and delivering content that can be used globally and complementing local teams on delivering content.

  • Manages Intranet and communications platform for Cloud business unit, including design and community management, multimedia campaigns, thought leadership and internal events for nearly 70,000 employees.

HEALTHFIRST, New York, NY – Internal Communications Manager, Marketing                             2012-2016

Developing and implementing a wide variety of print and online materials—for both internal/external constituents—that support the achievement of corporate strategic goals for a $7 billion health plan in New York City. Multitasking efficiently and comfortably between multiple projects while ensuring a quality finished product.

  • Managed a team that consulted with various business units around the company to provide quality internal communications support across a variety of mediums.

  • Led initiatives such as global brand style guide, corporate Intranet redesign, health and wellness corporate website development, as well as companywide employee wellness initiative.

  • Implemented and managed corporate communications initiatives such as podcast channel, daily e-newsletter, employee training videos, all-employee meetings, quarterly video news magazine, and other news publications using effective project management skills.

  • Reviewed, edited, and proofread all communication materials to ensure accuracy, consistency, and quality of all finished products, as well as the proper implementation of company brand and corporate standards. Varies language and “tone of voice” based on product, medium, and audience.

  • Ghostwrote monthly columns and other communications for senior executives.

  • Created podcast channel to educate and inform employees, providers, and members on various health topics.

  • Produced videos targeted at 3,800-plus employees in New York, Florida, and around the globe, while fostering organizational behavior changes that support our company’s new culture.

HEALTHCARE INFORMATICS, New York, NY – Senior Editor                                                                     2010-2012

Created, edited, and copy-edited print and web content and assisted with SEO and social media strategy for healthcare information technology B2B brand.

  • Grew online readership by 12.5% by sharing content via social media, press representatives, vendor contacts, and interview sources.

  • Created, edited, and copy-edited magazine and web content, which included features, articles, blogs, podcasts, info graphics, marketing pages that covered a variety of healthcare IT topics, with specialization in clinical informatics, nursing informatics, and health information exchange.

  • Created podcast channel and trained staff on procedures; developed and presented best practices for sister publications; and planned various promotional podcast series.

  • Reported weekly analytics to team to assess most viewed content and to identify traffic referral patterns.

  • Managed brand’s social media strategy across LinkedIn, Facebook, and Twitter to increase pageviews and brand awareness.

  • Managed brand’s SEO strategy to increase results for several organic search keywords.

  • Managed blogger community by sending out monthly analytics report to engage, educate, and inspire bloggers, as well as acted as first line of tech support for their web questions and filtered appropriate requests to development.

 Awards

IntX Awards’ Judge’s Award for Innovation, Best User Experience and Bronze for Best Intranet (2021)

Igloo Software’s Trailblazer Award for Digital Workplaces (2019)

American Heart Association’s Fit- Friendly Worksite designation (2015-2016)

Society of Healthcare Publication Editors' Gold Award for Best Online News Coverage

Thought Leadership

ALI’s 8th Annual Digital Employee Experience Communications Conference (2024)

ALI’s Strategic Corporate Communications (2023)

ALI’s Employee Communications Best Practices: What's Next (2021)

Interact Live Customer Event (2021)

Igloo Intranet Customer Event (2020)

Education

Communication & Leadership Certificate Program
UNIVERSITY OF TEXAS, Austin, TX

Organizational Improvement Certificate Program
UNIVERSITY OF TEXAS, Austin, TX

Bachelor of Journalism / Bachelor of Science Radio, Television, Film
With Honors
UNIVERSITY OF TEXAS, Austin, TX

Additional Skills

Content Strategy & Development · Employee Engagement Communications · Leadership of Cross- Functional Teams · Innovative & Customized Communications Plans · Writing, Editing & Proofreading · Project Management · Multimedia · Employee Resource Groups (ERG) · Corporate Meetings · Storytelling